Of course it’s our pleasure to send to countries outside The Netherlands.
Shipping and Payment
All orders will be send to you within 2 working days, unless otherwise stated. If not feasible, we will let you know short-term. Packages to countries outside the Netherlands and Belgium will normally be delivered within a few days, but it can take up to one week.
For deliveries in Europe outside of The Netherlands we charge a fixed rate for shipping and handling. Please contact us if you want your package to be delivered outside this region!
If you make purchases on our site, safety is paramount. For foreign visitors outside The Netherlands and Belgium we have the following payment options:
– Sofort Banking
– Bank transfer
Order confirmation by e-mail
Of each completed purchase order you get an automatic confirmation by e-mail. The order confirmation is not your proof of payment, but only indicates that the ordering process has been successfully completed and that we have received your order well. Occasionally this automatic confirmation disappears in the spam box. We always send another message when the payment is done and when you order is offered for transmission by the distributor.
We take care of your order and the delivery with care. Of course we hope you will be delighted with your purchase, but if you are unhappy with something you have ordered for any reason, please let us know within 14 days. We kindly ask you to check the item immediately after you received it for damage or defects. The item should be unused, unworn, with tags intact and in its original packaging, so that it reaches us in the condition you would expect to receive it. All costs of returning are for the customer unless the item is not the one you’ve ordered or for any other reason which is our fault. After receiving your e-mail we will let you know the details how the item should be returned to us. We only take back returns that are reported in your account.
Items that cannot be exchanged or returned:
- Already worn or washed clothing;
- Items with defects that the buyer has tried to repair himself;
- Articles from which the label has been removed;
- Jewelry made on order.
How to report a return?
1: Send an email to report your return to firstname.lastname@example.org name the order number and the article number(s).
2: Return the articles and keep the track & trace code till your return is fully handled.
Questions or complaints?
Let’s talk about it! Contact us.